https://prasunchaudhury.com/blog Thinking on AI, product strategy, customer success, and the practice of building in complex industries. en-gb chaudhury.prasun@gmail.com (Prasun Chaudhury) Sat, 16 May 2026 22:02:31 GMT https://prasunchaudhury.com/blog/ai-inflection-point https://prasunchaudhury.com/blog/ai-inflection-point 88% of organizations now use AI in at least one business function. Only 6% are actually winning with it. What separates the high performers — and what it means for your roadmap right now. Thu, 14 May 2026 00:00:00 GMT Artificial Intelligence https://prasunchaudhury.com/blog/ai-is-not-a-feature https://prasunchaudhury.com/blog/ai-is-not-a-feature Most companies treat AI as a feature to ship. The ones winning with it treat it as a muscle to build — across data, workflow, and culture simultaneously. Thu, 01 May 2025 00:00:00 GMT Artificial Intelligence https://prasunchaudhury.com/blog/the-pricing-conversation-nobody-wants-to-have https://prasunchaudhury.com/blog/the-pricing-conversation-nobody-wants-to-have Monetising a platform that customers have come to expect for free is one of the hardest transitions in B2B SaaS. Thu, 10 Apr 2025 00:00:00 GMT Product Strategy https://prasunchaudhury.com/blog/health-scores-that-actually-predict-something https://prasunchaudhury.com/blog/health-scores-that-actually-predict-something Most customer health scores are vanity metrics dressed up as operational intelligence. A good health model is a decision tool. Tue, 18 Mar 2025 00:00:00 GMT Customer Success